Refund policy


Return & Refund Policy

LOYALTY AND ASHES

At LOYALTY AND ASHES, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have 14 days from the date of delivery to request a return.

  • Items must be unused, unworn, unwashed, and in the original condition with all tags attached.

  • Items showing signs of wear, damage, or alteration will not be accepted.

  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Sale or clearance items

  • Limited edition or exclusive drops

  • Gift cards

  • Custom or made-to-order items

Return Process

  1. Contact us at [your support email] with your order number and reason for return.

  2. Once approved, you will receive return instructions.

  3. Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as Loyalty and Ashes are not responsible for lost return packages.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method within 5–10 business days.

  • Original shipping fees are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange, contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will resolve it as quickly as possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 [ shop@loyaltyandashes.com]