Shipping policy

Shipping Policy

Effective Date: January 1, 2026

Welcome to LOYALTY AND ASHES. We appreciate your support and want to be transparent about how and when your order will be delivered. Please review our shipping policy below.

Order Processing

  • All orders are processed within 2–5 business days (excluding weekends and holidays) after payment is confirmed.

  • During high-volume periods (new drops, sales, or holidays), processing times may be extended. If there is a significant delay, we will notify you by email.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Standard Shipping (U.S.): 5–10 business days

  • Expedited Shipping (U.S.): 2–5 business days

  • International Shipping: 10–20 business days (varies by destination)

Delivery times are estimates and not guaranteed. Loyalty and Ashes are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Shipping Destinations

  • We currently ship within the United States and to select international destinations.

  • If your country is not available at checkout, we unfortunately do not ship there at this time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

Loyalty and Ashes are not responsible for customs fees, import duties, or taxes applied to international orders. These charges are determined by your local customs office and must be paid by the customer.

Lost, Stolen, or Damaged Packages

  • Loyalty and Ashes are not responsible for packages marked as delivered by the carrier.

  • If your package is lost in transit, please contact us within 7 days of the expected delivery date so we can assist with a claim.

  • If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and item.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. Loyalty and Ashes are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping fees may apply for reshipments.

Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

LOYALTY AND ASHES
Email: [shop@loyaltyandashes.com]

Thank you for supporting Loyalty and Ashes. We value your loyalty and trust.